How we get Sola
to you.
Processing time
All orders are processed within 1–2 business days of being placed. Orders placed on weekends or US federal holidays are processed the next business day. You will receive a confirmation email with tracking information as soon as your order ships.
Shipping rates
Standard Shipping: $5.99 flat rate. Free Shipping on orders over $75 (calculated after discounts, before tax). Shipping cost is displayed at checkout before payment.
Delivery estimates
Estimated delivery is 10–20 business days from date of shipment. Delivery times are estimates and not guaranteed. Once your order is handed to the carrier, transit time depends on the shipping provider and destination.
Where we ship
We currently ship to all 50 US states, including Alaska and Hawaii. We do not ship to US territories, APO/FPO/DPO addresses, or PO Boxes at this time. International shipping is not currently available.
Tracking your order
A tracking link is sent to the email on your order as soon as the package leaves our fulfillment partner. If you haven't received a tracking email within 3 business days, please contact us at support@thesolascents.com.
Delays & issues
Most orders arrive within the estimated window, but carriers occasionally experience delays due to weather, holidays, or operational issues outside our control. If your order is more than 5 business days past the latest estimated delivery date, please contact us and we will help resolve it.
Lost or stolen packages
If tracking shows your package as delivered but you have not received it, check with neighbors, look for a carrier notice, and wait 24 hours as carriers occasionally mark packages delivered before actually delivering them. If still missing, contact us at support@thesolascents.com with your order number.
Damaged on arrival
If your item arrives damaged or defective, email support@thesolascents.com within 7 days of delivery with your order number and clear photos. We will replace the item at no cost to you. See our Return Policy for full details.
Questions about your order?
Contact us →